Please read these terms carefully before using Pooki services. By creating an account, you agree to these conditions.
Last Updated: January 2024
Effective Date: January 2024
These Terms and Conditions constitute a legally binding agreement between you and Pooki. By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our services. This platform is exclusively for adults aged 18 and above.
By registering for an account on Pooki, accessing our website, or using any of our entertainment services, you agree to comply with and be bound by these Terms and Conditions. These terms apply to all users, members, and visitors of the platform.
We reserve the right to modify these terms at any time. Changes become effective immediately upon posting to the website. Your continued use of Pooki services after changes are posted constitutes acceptance of the modified terms. We recommend reviewing these terms periodically to stay informed of any updates.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
Pooki services are available exclusively to individuals who are 18 years of age or older. By creating an account, you represent and warrant that you meet this age requirement. We take age verification seriously and implement procedures to prevent minors from accessing our platform.
You must be legally capable of entering into binding contracts under the laws applicable to your jurisdiction. If you are not legally permitted to use entertainment services involving chance in your location, you must not access or use Pooki services.
We reserve the right to request proof of age at any time. Failure to provide satisfactory verification when requested will result in account suspension or termination. Providing false information about your age or identity constitutes a material breach of these terms and will result in immediate account closure.
Parents and guardians are responsible for monitoring and controlling minors' internet usage. We do not knowingly collect information from or provide services to individuals under 18. If we discover that a minor has created an account, we will immediately close that account and void any associated transactions.
To access Pooki entertainment features, you must create an account by providing accurate, complete, and current information. You agree to update your information promptly if it changes. Providing false or misleading information violates these terms and may result in account termination.
Each person may maintain only one account. Creating multiple accounts is prohibited and will result in closure of all associated accounts. If you forget your login credentials, use our account recovery procedures rather than creating a new account.
You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login information with others or allow others to access your account. All activity conducted through your account is your responsibility, regardless of who actually performed the actions.
You agree to notify us immediately if you suspect unauthorized access to your account or any security breach. We recommend using strong passwords, changing them periodically, and enabling any available security features such as two-factor authentication.
We are not liable for losses resulting from unauthorized account access that occurs due to your failure to maintain adequate security. However, we will assist with securing your account and investigating unauthorized activity when you report concerns promptly.
Pooki services are provided for personal entertainment purposes only. You may use our platform to access entertainment features, view content, manage your account, and utilize available tools and resources. All use must comply with these terms and applicable laws.
You agree not to engage in any of the following prohibited activities:
Violation of these prohibitions may result in immediate account suspension or termination, forfeiture of account balances, and potential legal action. We cooperate with law enforcement regarding illegal activities conducted through our platform.
You may deposit funds into your Pooki account using available payment methods. All deposits are subject to verification and approval. We reserve the right to refuse or reverse deposits that we suspect involve fraud, money laundering, or other illegal activity.
Minimum and maximum deposit amounts apply and are displayed during the deposit process. Deposits are processed according to the timelines associated with your chosen payment method. You are responsible for any fees charged by your payment provider.
You may request withdrawal of available account balances using supported withdrawal methods. Withdrawals are subject to verification procedures, which may include identity confirmation and source of funds documentation. Processing times vary depending on the withdrawal method selected.
We reserve the right to request additional documentation before processing withdrawals, particularly for large amounts or when we have concerns about account security or compliance. Withdrawal requests may be declined if your account has not completed required verification procedures.
Your account balance represents funds available for entertainment activity or withdrawal. Balances do not earn interest. We maintain separate accounts for customer funds in accordance with applicable financial regulations.
Inactive accounts may be subject to maintenance fees after extended periods of inactivity, as specified in our fee schedule. We will notify you before applying such fees and provide opportunity to avoid them by logging in or withdrawing your balance.
Pooki provides entertainment services based on chance, including Lucky Spin features, card games, and sports-related content. All entertainment outcomes are determined by random number generation or actual sporting event results. Entertainment involves risk, and losses are possible.
We do not guarantee any particular outcomes, winning frequencies, or return rates. Entertainment should be approached as a cost for entertainment experiences, not as a method for generating income. Past results do not predict future outcomes.
Each entertainment feature operates according to specific rules that govern how it functions, how outcomes are determined, and how winnings are calculated. You are responsible for understanding the rules of any entertainment feature before participating. Rules are available within the platform and should be reviewed carefully.
We reserve the right to modify entertainment features, rules, and availability at any time. Changes to entertainment features do not affect transactions already completed but apply to future activity.
In the event of technical malfunctions, errors, or disputes regarding entertainment outcomes, we will investigate and resolve issues according to our internal procedures. Our decision in such matters is final. If technical problems prevent entertainment from functioning as intended, affected transactions may be voided.
Pooki is committed to promoting responsible gaming practices. We provide tools and resources to help members maintain healthy entertainment habits, including deposit limits, session time reminders, and self-exclusion options.
You are responsible for monitoring your own entertainment activity and ensuring it remains within appropriate boundaries. Entertainment should not interfere with your financial obligations, relationships, work, or other important life areas.
If you believe your entertainment habits are becoming problematic, we encourage you to use available responsible gaming tools or seek professional help. Self-exclusion requests are processed promptly and remain in effect for the duration you specify.
We reserve the right to limit or suspend accounts if we observe activity patterns suggesting problematic entertainment behavior. Such actions are taken out of concern for member wellbeing and are not punitive in nature.
Your privacy is important to us. We collect, use, and protect your personal information according to our Privacy Policy, which is incorporated into these terms by reference. By using Pooki services, you consent to our data practices as described in the Privacy Policy.
We implement security measures to protect your information from unauthorized access, alteration, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security of information transmitted through our platform.
You have rights regarding your personal information, including the right to access, correct, or request deletion of your data, subject to legal and regulatory requirements. Contact us to exercise these rights or if you have privacy concerns.
All content on the Pooki platform, including text, graphics, logos, images, software, and entertainment features, is owned by or licensed to Pooki and is protected by intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from our content without explicit permission.
The Pooki name, logo, and related marks are trademarks. You may not use these marks without our prior written consent. Your use of the platform does not grant you any ownership rights to our intellectual property.
You grant us a license to use any content you submit to the platform, such as communications with support or feedback, for purposes of operating and improving our services.
Pooki services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding platform availability, functionality, or suitability for any particular purpose. We do not warrant that the platform will be uninterrupted, error-free, or free from harmful components.
To the maximum extent permitted by law, we are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of or inability to use our services. This includes damages for lost profits, data loss, or other intangible losses.
Our total liability to you for any claims arising from your use of Pooki services is limited to the amount you have deposited into your account during the six months preceding the claim, or one hundred dollars, whichever is less.
Some jurisdictions do not allow certain liability limitations, so these limitations may not apply to you. In such cases, our liability is limited to the maximum extent permitted by applicable law.
We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason including but not limited to:
Upon termination, your right to access and use Pooki services immediately ceases. We will process withdrawal of any remaining legitimate account balance, subject to completion of required verification and deduction of any amounts owed to us.
You may close your account at any time by contacting our support team. Upon account closure, you must withdraw any remaining balance. Accounts with outstanding obligations cannot be closed until those obligations are resolved.
If you have concerns or disputes regarding our services, please contact our support team first. We are committed to resolving issues fairly and promptly through direct communication.
If we cannot resolve a dispute through support channels, you agree to attempt resolution through good faith negotiation before pursuing other remedies. Most disputes can be resolved through constructive dialogue.
These terms are governed by the laws of the jurisdiction in which Pooki operates. Any legal proceedings arising from these terms or your use of our services must be brought in the courts of that jurisdiction, and you consent to the exclusive jurisdiction of those courts.
These Terms and Conditions, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Pooki regarding your use of our services. They supersede any prior agreements or understandings.
If any provision of these terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative.
You may not assign or transfer your rights or obligations under these terms without our prior written consent. We may assign our rights and obligations without restriction.
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or technical failures of internet infrastructure.
If you have questions about these Terms and Conditions or need to contact us regarding your account or our services, please reach out to our support team.
Email: [email protected]
We aim to respond to inquiries promptly and provide helpful assistance with any concerns or questions you may have about our terms or services.
By using Pooki services, you acknowledge that you have read these Terms and Conditions, understand them, and agree to be bound by them. These terms protect both you and Pooki by establishing clear expectations and responsibilities. If you have questions about any provision, please contact us before using our services.